Cancellations
You can cancel your order within 48 hours of placing your order. Refunds will be issued to your original form of payment, please allow 3-5 business days.
Returns
1 Our return policy is valid for 30 days. If it has been more than 30 days since your purchase, unfortunately, we are unable to offer you a refund or exchange.
2 To be eligible for a return, your item must be unused and in the same condition as when you received it, and must be in its original packaging.
3 In the event of a return due to the buyer's personal reasons, the buyer shall bear the associated costs. However, if the return is due to a fault on the part of the seller, the seller shall bear the associated costs.
4 All scratch and dent items are final sale and are not eligible for returns or warranties.
Refunds
Once we receive and inspect your return, we will send you an email to let you know that we have received your return. We will also let you know if your refund has been approved.
If your refund is approved, we will process your refund and automatically issue the refund to your credit card or original form of payment within 7-10 business days.
Delayed or missing refunds (if applicable)
If you have not received your refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially credited to your account.
Next, contact your bank. Refunds usually take some processing time to be credited to your account.
If you have done all of the above and still have not received your refund, please contact us at sopanthfit@163.com.
Exchanges (if applicable)
We will only replace defective or damaged items. If you received a damaged or defective item, please contact us within 72 hours of delivery to let us know about your defective item. You can contact us at sopanthfit@163.com.
Shipping
To return an item, please email sopanthfit@163.com
In the event of a return due to the buyer's personal reasons, the buyer shall bear the associated costs. However, if the return is due to a fault on the part of the seller, the seller shall bear the associated costs.
The time it takes for your exchanged item to arrive may vary depending on where you live.